How to Select the Best Field Service Management Software for Your Company

Finding the best field service management (FSM) software for your company is not a walk in the park. Yes, you could take advantage of the Internet and search using various keywords such as “finding the perfect FSM for your business” or “how to find the best field service management software,” but all you would get is a basic comparison of features of all FSM systems and some marketing pitches from different software companies.

However, the main reason you’re in the market for a new FSM for your enterprise is to find the solution best suited to your company, which is not a question that can be solved by a basic internet search. After all, you’re the ideal person to know what your business needs and how your company can best benefit. Nobody is going to lay it all in front of you on a silver platter, but the information is out there for you to discover. You’ll need to get your hands dirty, analyze your current problems, and think about how they can be solved.

Step 1: Identifying Pain Points

The first step is to identify the pain points of your organization. Don’t be tempted to jump into browsing different field service management systems without even knowing what your problem is. Remember, finding a solution is already hard. Don’t make it harder by not knowing what the real problem is in the first place!

Think about your processes, flow of materials, resources, manpower, policies, and other key aspects of your business. Note the areas that are having problems. Do this thoroughly, so you have a clear, specific list of all your showstoppers. Some of the small problems are just the result of a bigger problem. When you look at all of them from a bird’s-eye view, you’ll start to group these problems into themes and come up with solutions for various choke points.

Step 2: List the Features and Functionalities Needed

After finishing the list in Step 1, you can now proceed with identifying which features or functionalities should be incorporated into your FSM in order to address most, if not all, of your problems. Rank these features accordingly, so it will be easier for you to compare later on.

Step 3: Comparing Field Service Management Solutions

This is the time for you to hit the web. Look for different FSM systems which feature the elements and functionality that you require. Select the top 10 based on the features alone. After you have the list, rank each software in terms of deployment and mobility. You can consult your in-house IT guy if you have one, or simply ask the technical support rep of each software on your list about the deployment and mobility/flexibility that their software offers.

If you’re not tech savvy, don’t be ashamed to ask them to explain it to you in layman’s term. After all, it’s the future of your business that is at stake here.

After ranking them based on features, deployment, and mobility, the price will now become the tie breaker. Once you see the price, it’s easy to pinpoint which features you can compromise. Narrow down your list to the top 3 field service management software products.

Step 4: Decision-Making

After you have finished narrowing down your list, don’t think that you can relax! Check their reviews, ask their previous clients/customers, check their after-installation support, scrutinize their refund policies (if applicable), read their terms of service, and so on. Be thorough, because it will be very costly to switch to a new one once you’ve committed.

Reviewing all the steps, it is clear that finding the best FSM tailored to your needs is a difficult, time-consuming process that requires a lot of patience, but it is what it is. You need to do it right if you want it to be perfect!

About OFS PRO Field Service Management Software

OFS PRO Field Service Management Software is an FSM developed by to help businesses streamline their operations, improve monitoring and tracking, and enhance scheduling. If you are looking for the best field service management solution, check if OFS Pro fits the bill. Contact us now!

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